cc98 Privacy Policy — How We Handle Your Account Data
This Privacy Policy explains what personal information cc98 collects when you register, deposit via Touch 'n Go eWallet or DuitNow, and access your account — and how that information is stored, used and protected. Access to this platform and the application of this policy depend on local law and eligible regions.
Account data collected at registration
Touch 'n Go eWallet & DuitNow transaction records
Your right to review and correct held data
Clear contact path for data requests
POLICY FOUNDATION
What We Collect and Why We Hold It
When you open an account, cc98 collects the details you provide directly — your name, contact address, login credentials and any identity verification documents requested during account setup. Each time you make a deposit through Touch 'n Go eWallet, Boost or FPX, a transaction record is created and linked to your account. We also collect device and session data — such as browser type, IP address and access timestamps — to keep your account secure and to detect unusual activity early. Payment data processed through Touch 'n Go eWallet and DuitNow is handled according to the terms of those payment networks in addition to this policy. We retain transaction records for as long as account obligations require or as directed by applicable law in eligible regions. Cookies and similar tracking tools are used to keep your session active and to remember your lobby preferences between visits. You can adjust cookie behaviour through your browser settings at any time, though disabling certain cookies may affect how your account loads. We do not sell personal data to third parties for their own marketing purposes. Data shared with payment processors, identity verification services and platform security providers is shared solely to operate the account and payment services you use.
Touch 'n Go eWallet
DuitNow
FPX
Boost
Bank Transfer
SCOPE OF COVERAGE
Where This Policy Applies and What It Covers
This policy covers everything that happens within your cc98 account — from the moment you register to each time you deposit, play or contact support. Some areas touch services outside our direct control, and it is worth knowing where our responsibility ends and a third party's begins.
Account Access
All data collected during registration, login and account verification falls inside this policy. This includes your profile details, saved preferences and the security credentials you use to access the account.
Payment Transactions
Deposit and withdrawal records created through Touch 'n Go eWallet, DuitNow, FPX or Boost are covered here. Note that each payment network also operates under its own privacy terms, which apply alongside ours.
Site Content and Lobby Activity
Session data, game history and lobby browsing behaviour recorded while you are logged in fall within this policy. This data is used for account security and to display your activity history in your account dashboard.
Third-Party Services
Links to external sites, social media channels or third-party apps accessed from this platform are outside this policy's scope. Those services operate their own data practices, and cc98 does not control or take responsibility for them.
YOUR ACCOUNT RIGHTS
Practical Steps to Manage Your Data
You have real, actionable options when it comes to the personal data held in your cc98 account. The account dashboard — accessible after login — shows your profile details, transaction history and saved payment methods. If any of those details are incorrect, you can update most of them directly from the account settings page without needing to contact support. For details that require verification before they can be changed — such as your registered contact address or identity documents — the support team can walk you through the process. If at any point you want to know exactly what data is held against your account, or you want to request that certain data be removed where legally permissible, contact us through the channels listed in the support section below. Requests are handled in line with the data retention obligations that apply to your account and with applicable law in eligible regions.
Review Your Records
Log in and head to the account dashboard to see your profile, payment history and session records. The dashboard reflects the current state of all data held against your account.
Correct Account Details
Basic details like your display name and contact number can be updated from account settings. For identity-verified fields, submit a correction request to support with the relevant documentation.
Raise a Data Question
If something in your account record does not look right — or you are unsure why a particular piece of data was collected — reach out via live chat or the support email listed below. Include your registered account email for faster handling.
Request Data Removal
Where local law permits and account obligations allow, you may request deletion of personal data. Submit the request in writing to the support email. Mandatory retention periods — such as those covering financial transaction records — will be explained in the response.
REACH OUR TEAM
Contact Paths for Privacy Requests
For any question about how your data is handled, the fastest route is the live chat inside your account. For formal data requests — corrections, access or removal — use the email route so there is a written record of your submission.
Live Chat
The live chat icon sits at the bottom right of every page once you are logged in. Use this for quick questions about what data is showing on your account.
Support Email
Send formal privacy or data requests to the support email address listed in your account's help centre. Include your registered email and a clear description of the request.
Account Help Centre
The help centre — accessible from the account menu after login — contains step-by-step guidance on updating details, reviewing transaction records and understanding what data cc98 holds.
HOW WE PROTECT DATA
Data Handling Practices You Can Check
The way cc98 manages account data is grounded in four consistent practices — covering how data is stored, how cookies work, how long records are kept and how account security is maintained. These are not abstract commitments; each one corresponds to something visible in your account or documented in a request response.
Storage and Security
Account credentials and transaction records are stored using encryption at rest and in transit. Security checks tied to your login session flag unusual access patterns — such as a new device or unfamiliar location — before they reach your account balance.
Cookies and Session Data
Session cookies keep you logged in and remember your lobby position between pages. Analytics cookies help track which account flows cause friction. You can review and adjust cookie permissions through your browser settings; the account will note any changes on next login.
Retention Periods
Transaction records — including Touch 'n Go eWallet and DuitNow deposit entries — are kept for the period required by financial and operational obligations. Profile data is held for the duration your account remains open, plus any legally required period after closure.
Policy Updates
When this policy changes, the updated version is published at this address with a revised effective date at the top. Continued account access after a policy update means you have had the opportunity to review the changes. For material changes, a notice is also placed in the account dashboard.
POLICY FAQ
Common Questions About This Privacy Policy
These are the questions about data handling that come up most often. If yours is not listed here, the support email and live chat channels described above are the right place to send it.
What personal data does cc98 collect when I register?
At registration, we collect your name, contact details and login credentials. If account verification is required, identity documents may also be requested. The full list of fields collected is shown on the registration form itself — nothing is collected in the background beyond what that form requests.
Are my Touch 'n Go eWallet and DuitNow transaction details stored?
Yes. Every deposit and withdrawal processed through Touch 'n Go eWallet, DuitNow, FPX or Boost creates a transaction record linked to your account. These records appear in your account dashboard and are retained for as long as financial and operational obligations require.
Can I see all the data held against my account?
Log in and open the account dashboard — it shows your profile details, transaction history and session records in one place. For a full data export or a formal access request, contact support via email with your registered address, and the team will respond with what is held.
How do I correct wrong information in my account?
Basic details — display name, contact number — can be edited directly in account settings. For identity-verified fields such as your registered name or documents, submit a correction request to support with supporting documentation. The support team will confirm the update once verified.
Does cc98 share my data with third parties?
Data is shared only with the services needed to operate your account: payment processors like the Touch 'n Go eWallet and DuitNow networks, identity verification providers and platform security services. We do not sell personal data to third parties for their own marketing or commercial use.
How will I know if this Privacy Policy changes?
The updated policy is published at this page address with a new effective date at the top. For material changes, a notice is also placed in the account dashboard after your next login. Checking this page periodically keeps you current on how your data is handled.
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