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These Terms & Conditions set out how your cc98 account works — what you may do, what we keep consistent, and where responsibility sits on both sides. Access to the platform, including payment rails like Touch 'n Go eWallet and DuitNow, is subject to these terms and depends on local law and eligible regions.
By opening an account and using any part of the cc98 platform — whether that is the slots lobby, live casino tables, sportsbook markets or the deposit flow — you acknowledge that you have read and accepted these Terms & Conditions in full. We reserve the right to update these terms when operational or legal circumstances require it. Where changes are material, we will make the updated version available on this page before the change takes effect. Your continued use of the account after a posted update constitutes acceptance of the revised terms. These terms apply to account holders accessing the platform in regions where such access is permitted under local law. Payment context is an integral part of these terms: transactions processed through Touch 'n Go eWallet, DuitNow, FPX or Boost are subject to both our account rules and the respective wallet or banking provider's own policies. We do not override a payment provider's terms; both sets of obligations apply in parallel. If any clause here conflicts with local law, that clause applies only to the extent permitted. Questions about how a specific term applies to your account can be directed to our support channel at any time.
Not every aspect of your experience falls under the same clause. This section maps what these Terms & Conditions govern directly, and where separate policies or third-party agreements take over. Understanding the boundary helps you raise the right question with the right party.
Creating, logging into and closing your cc98 account falls fully within these terms. Eligibility, identity verification steps and account suspension decisions are governed here. Access remains conditional on local law and the eligible region you are in.
Deposits and withdrawals processed through Touch 'n Go eWallet, DuitNow, FPX or Boost are covered by these terms from the moment you initiate the request in your account. What the wallet or bank does on their end is governed by their own policies, not ours.
Game content — slots from Spadegaming, JDB, PlayStar and Pragmatic Play, live casino tables, sportsbook markets — is made available under these terms. We publish what the lobby shows; individual game rules are set by each studio and displayed in the game interface.
Payment processors, game studios and wallet providers operate under their own agreements. We do not extend our Terms & Conditions to cover their internal processes. If a wallet transaction fails on the provider's side, their support terms apply alongside any account inquiry you raise with us.
These terms are not one-directional. You hold several practical rights over your own account and the data tied to it. You may review your full transaction history — every deposit via Touch 'n Go eWallet, DuitNow or FPX, and every withdrawal request — directly in your account dashboard after login. If your personal details are recorded incorrectly, you can submit a correction request through the account settings page; we will action it once identity checks are completed. Where a transaction record looks inconsistent with what you initiated, you may raise a dispute through our support channel and we will investigate with reference to the timestamp and payment provider logs. You also have the right to ask us what information we hold on your account before deciding how to proceed. None of these rights require you to accept a term you did not agree to — if you have a question about a specific clause, reach out before acting.
Your full deposit and withdrawal history is available in the account dashboard. Each entry shows the payment method used — Touch 'n Go eWallet, DuitNow or FPX — and the transaction timestamp.
Submit a correction through account settings if your registered details are wrong. We complete the update after verifying your identity against the information held on file.
If a transaction record does not match what you initiated, contact support with the date and amount. We cross-reference against payment provider logs and respond through the same support channel.
Any clause in these terms can be queried before you act on it. Send your question to our support team — the response will reference the exact section that applies to your situation.
If a clause in these Terms & Conditions is unclear, or if something on your account does not match what you agreed to, these are the paths to reach us. We aim to route policy queries to the right team so you get a clear answer, not a generic reply.
Open the chat widget from any page on cc98. For policy questions, note the specific clause or section you are asking about — it helps us respond accurately and quickly.
Send your Terms & Conditions query to our support email. Include your account reference and the transaction ID if the question relates to a specific deposit or withdrawal record.
Many account-level rights — reviewing records, seeing the current policy version, checking transaction logs — are accessible directly in your dashboard after login without needing to contact us.
Behind these Terms & Conditions are four concrete practices that shape how we handle your account, your data and your payment records. Each one has a direct implication for your rights as described in this policy.
Account data — including identity details and transaction records tied to Touch 'n Go eWallet, DuitNow and FPX — is held for the period required to maintain your account and comply with applicable obligations. You may request a summary of what we hold at any time via the support channel.
We use session cookies to keep your account login active and to record which pages you visit. No cookie is used to infer payment preferences beyond what you explicitly select at checkout. You can clear session data through your browser settings without losing your account.
Your login credentials are your responsibility under these terms. We do not ask for your password by email or chat. If you suspect unauthorised access, lock the account through settings immediately and contact support — we will review the access log and advise next steps.
If you believe a specific term should not apply to your account given your circumstances, submit a written request through the support email. We review such requests individually; no blanket exemptions are granted, but legitimate edge cases are considered.
These questions reflect what account holders actually ask when they read the policy for the first time. If your question is not here, the support channel covers anything specific to your account.
Yes. Every deposit initiated through Touch 'n Go eWallet falls within the transaction scope of these terms from the moment you confirm the transfer in your account. The wallet provider's own terms also apply in parallel for anything happening on their side of the transaction.
When you close your account, we retain the data required to meet applicable legal or regulatory obligations. You can ask us what we hold before or after closing by contacting support with your account reference. We will provide a summary of the categories of data retained and the basis for keeping them.
The current version of these terms is always on this page. When we make material changes, we post the updated version here before it takes effect. Continuing to use your account after the change is posted means you accept the updated terms. If you want to check the change history, contact support.
Yes. If a record in your dashboard does not match what you initiated — whether it was a DuitNow, FPX or Boost transaction — raise it through the support channel. Provide the date, amount and payment method. We investigate using timestamp and provider logs and reply through the same channel.
These studios supply game content to the lobby. Their titles are available under the access terms set out here. However, individual game rules, paytables and mechanics are set by each studio and shown inside the game interface. These terms cover your account access to the lobby, not the internal rules of each title.
Where any clause conflicts with applicable Malaysian law, that clause applies only to the extent permitted by law. The rest of these terms remain in force. If you believe a specific clause raises a legal concern in your region, we recommend seeking independent advice before continuing to use the account.