Slots / Sports
These terms set out how cc98 operates your account, handles your data and defines what applies to your use of this platform — including transactions made via Touch 'n Go eWallet, Boost and DuitNow. Access and eligibility depend on local law and the regions where cc98 is available.
cc98 operates in a jurisdiction-sensitive environment. What applies to your account depends on the local laws in effect where you access this platform. Nothing in these terms creates rights beyond what is permitted under applicable law in your region. We write these terms plainly so you can understand what we collect, why we collect it and how it connects to your account activity — whether that's a Touch 'n Go eWallet deposit, a DuitNow transfer or an FPX bank transaction you initiated. Each payment method leaves a transaction record in your account. That record is subject to the same data handling rules described here. We retain transaction data for account reconciliation and to respond to dispute requests you raise through our support channel. Where a payment provider has its own terms — as Touch 'n Go eWallet and Boost do — those terms sit alongside ours, not inside ours. We do not govern third-party provider policies. Our obligation is to handle the data on our side of that transaction lawfully, accurately and in a way you can verify. If anything here is unclear, the contact path is listed in the Support section below.
Not every part of your experience on cc98 sits under a single policy layer. Account access, in-platform transactions, site content and third-party services each have a distinct standing under these terms. The four areas below clarify what is inside this policy, what we are responsible for and where our responsibility ends.
Your login, account creation, identity verification steps and session activity fall inside this policy. We handle the data generated at each of those steps. What you see in your account dashboard after login reflects the records we hold.
Deposits and withdrawals processed through Touch 'n Go eWallet, Boost, DuitNow or FPX are recorded on our side. Those records are subject to our data retention rules. We do not govern the payment provider's own transaction logs.
Game titles from Spadegaming, JDB, PlayStar and Pragmatic Play are available in our lobby. The content itself — game mechanics, prize structures, bonus rounds — is governed by each studio's own certification, not by this legal notice.
Links, embedded tools or payment wallets operated by third parties are outside the scope of this policy. Once you leave our platform or hand off a transaction to a wallet provider, their terms apply. We cannot accept responsibility for how external services handle your data.
You hold specific rights over the data cc98 retains about your account. These are not abstract entitlements — each one maps to an action you can take through your account or through our support channel. Your transaction history, the account details we hold, any correction requests and formal policy questions all have a clear path. We handle these requests through the contact routes listed in the Support section. Where a correction affects a transaction record — for example, a Touch 'n Go eWallet deposit that appears incorrectly — raise it through our support channel with the transaction reference shown in your account. We will review it against the record on our side. Response times depend on the complexity of the request and are not guaranteed to a fixed window, but we aim to acknowledge every request and follow up with a clear status update.
Transaction history and account data are accessible from your account dashboard after login. The records there reflect what we hold. Check that section first before raising a dispute.
If your registered name, contact details or wallet linkage is recorded incorrectly, submit a correction request through our support channel. Include your account reference so we can locate the record.
Questions about how we handle specific data — a particular transaction, a session record, a payment method entry — can be directed to us via the contact path in the Support section below.
For access issues, account holds or anything that stops you from reviewing your own records, reach our support team through the channel shown in your account. We will confirm receipt and set out the next step.
If these terms raise a question you cannot resolve by checking your account dashboard, the contact routes below are the right starting point. Bring your account reference and, where relevant, the transaction reference shown in your wallet history.
Start a chat from your account page. State your account reference and the specific policy area — for example, a data query tied to a DuitNow transaction. Our team will pick it up and confirm a path forward.
For written policy requests — corrections, access queries or data handling questions — email the support address shown in your account settings. Include your account reference and describe the request clearly so we can act on it without a back-and-forth.
Your dashboard after login is where transaction records, account details and current account status are visible. Check there first — many policy questions resolve once you can see the actual record rather than a general query.
Each area below covers a specific practice we apply to your account and the data connected to it. These are not aspirational statements — they describe what we actually do and, where relevant, where you can check it.
We retain account and transaction data for as long as your account is active and for a period after closure that aligns with applicable law. Records of Touch 'n Go eWallet and Boost transactions are kept to support account reconciliation and any dispute you raise through our support channel.
We use cookies to maintain your session, remember your account state and measure how features are used. You can adjust cookie preferences through your browser settings. Disabling session cookies will affect account login. Analytics cookies can be opted out without breaking your account access.
Your account credentials are stored in hashed form — we do not hold a readable copy of your password. If you believe your account has been accessed without your consent, contact us immediately through the live chat route so we can review session records and act on your request.
To update the data we hold — a registered email, a linked wallet reference, a contact number — submit a request through the support email listed in your account settings. We will verify your identity against the account record before making any change.
These are the questions we hear most often about how these terms work, what your rights are and how to act on them. If your question is not here, the support channel is the right next step.
The policy covers the transaction record on our side — the deposit or withdrawal entry in your account. Touch 'n Go eWallet's own terms govern how the wallet processes the payment. Both sets of terms apply in parallel; we are responsible for our record, they are responsible for theirs.
Log into your account and check the dashboard. Your transaction history, registered details and account status are shown there. If you need a more complete summary of what we hold, raise a data access request through the support email listed in your account settings.
Yes. If a deposit or withdrawal entry — for example, a Boost or DuitNow transaction — appears incorrectly in your account, contact us through live chat or email with your account reference and the transaction reference. We will review it against our records and confirm the outcome.
Access to cc98 depends on local law and which regions are eligible. Where access is permitted, these terms apply to your account. If local law in your region restricts access, these terms do not create a right to use the platform — eligibility is always subject to applicable local regulations.
We retain data for a period after account closure as required by applicable law. The exact retention window depends on the type of data and the legal obligation attached to it. Transaction records are kept for reconciliation and dispute purposes within that window.
Use the support email shown in your account settings for written policy questions. For urgent account access issues, live chat is the faster route. In either case, include your account reference so we can locate your record and respond with specifics rather than a general answer.